職場(chǎng)投訴索賠情景對(duì)話
下面是小編分享的職場(chǎng)投訴索賠情景對(duì)話，一起來看看吧。
Conversation 1
對(duì)話一
Janice: Mr. Wilson. We very regret the mistakes in goods. I am very sorry and we are responsible for the mistake.
賈尼斯：威爾森先生，我們對(duì)于貨物中出現(xiàn)的錯(cuò)誤感到很抱歉。這次的差錯(cuò)我們負(fù)責(zé)，非常抱歉。
Mr. Wilson: We have no choice but to hold you responsible for the loss we sustained.
威爾森：對(duì)于所逍受的損失，我們不得不要求你們負(fù)責(zé)。
Janice: The first problem is supposed to be solved after the investigation. About the second problem, I admit it's our fault, so we will exchange all merchandise that falls short of our sample.
賈尼斯：第一個(gè)問題調(diào)查淸楚之后才得以解決。第二個(gè)問題，我承認(rèn)是我們的失誤，我們會(huì)無償調(diào)換所有與樣品不符的貨物。
Mr. Wilson: Well.I hope there won't be such things.
威爾森：好。我希塑這樣的事情不會(huì)再發(fā)生。
Janice: I can assure you that such a thing today will never happen again in future delivery. We hanve made the plan to improve the package of our exported goods.
賈尼斯：我可以保證這種事情再也不會(huì)發(fā)生。我們已經(jīng)制定計(jì)劃以加強(qiáng)我們出口貨物的包裝質(zhì)量。
Conversation 2
對(duì)話二
Mr. Wilson: I'm afraid I've a complaint to make, which is about the goods we ordered last week.
威爾森：恐怕我要投訴，是關(guān)于上周我們所訂購的'貨物。
Janice: What is it?
賈尼斯：是什么問題呢?
Mr. Wilson:I will explain the problem briefly. We found in the examination that 35% of the goods have damaged.
威爾森：經(jīng)過檢查發(fā)現(xiàn)， 35%的貨物都損壞了。
Janice: Really? That's something unexpected. You see, all our exports are strictly inspected before shipment. The goods were in perfect condition when they left the port.
賈尼斯：真的?這可真是出乎意料的。您知道，我們所有的出口商品在裝運(yùn)前都經(jīng)過嚴(yán)格的檢驗(yàn)。那批貨從港口啟運(yùn)時(shí)，情況很好。
Mr. Wilson: Here's the survey report issued by the China Commodity Inspection Bureau. According to the report, the damage was caused by poor packing. Our surveyors also discovered some cracks on the surface of a number of other cases.
威爾森：我這里有一份中國商品檢驗(yàn)檢測(cè)局出具的檢驗(yàn)報(bào)告。根據(jù)報(bào)告上的鑒定，破損原因是包裝質(zhì)量太差。我們的商檢人員還發(fā)現(xiàn)其他不少的木箱表面有裂縫。
Janice: Our goods are well-examined before shipment. I'm afraid the losses must have occurred on route.
賈尼斯：我們的貨物裝運(yùn)之前都是經(jīng)過嚴(yán)格檢驗(yàn)的。恐怕是運(yùn)輸途中不小心造成的吧。
Mr. Wilson: Please look into the matter and solve the problem immediately.
威爾森：請(qǐng)你們進(jìn)行調(diào)查，并立即予以解決。
Janice: We will check with the parties concerned right away.
賈尼斯：我們會(huì)立即向有關(guān)方面查詢。
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