模板一：
Gina, an aspiring accountant, wanted to emphasize her organizational abilities, dedication, and timeliness. She answered, "Last summer I worked as an intern for XYZ Accounting. I was known for being thorough and accurate in my work. We were in a big rush to make a deadline and I noticed that one page was missing from the master I was copying. I let my boss know. We found it, and were able to get the pages in order and the report printed in time for his meeting. I'm sure that my attention to detail and to high-quality work will be an advantage for your company."
吉娜是一位有抱負(fù)的會(huì)計(jì)師，她想要突出她的組織能力、奉獻(xiàn)精神以及和職位的匹配程度。她回答說(shuō)，“去年夏天我作為實(shí)習(xí)生在XYZ會(huì)計(jì)師事務(wù)所工作。我在工作中耐心和準(zhǔn)確廣為人知。那時(shí)我們?cè)谧鲆患浅Ｚs時(shí)間的事情。我注意到我正在復(fù)印的材料中缺少了一頁(yè)，我告知了我的老板，我們找到了這一頁(yè)，讓材料都按順序排好并及時(shí)打印出了這份他要在會(huì)議上使用的報(bào)告。我相信我對(duì)細(xì)節(jié)的關(guān)注和高質(zhì)量的工作會(huì)對(duì)貴公司有好處。”
模板二：
Brian was interviewing for a customer service position, and emphasized his versatility, fast response time, and energetic problem-solving abilities. He answered in this manner. "I've spent 10 years in customer service. People want solutions, and they want them quickly. I'm known as a guy who gets things done. One of our dealers had a customer interested in a luxury used sports car that needed a particular part. He'd had no luck through his usual channels and asked me for help. I made a few calls and the part was on its way to him from across the country in two hours. The sale went through. I'm really energized by solving problems for people."
布萊恩曾面試一份客戶服務(wù)的職務(wù)，想要強(qiáng)調(diào)他的變通、快速反應(yīng)和解決問(wèn)題的能力。他是這么回答的：“我曾從事了十年的客戶服務(wù)工作。人們需要解決問(wèn)題，并且希望快速的解決。我是一個(gè)能解決問(wèn)題的人。我們?cè)幸晃活櫩蛯?duì)一輛需要特殊部件的豪華運(yùn)動(dòng)型轎車(chē)感興趣。不幸的是通過(guò)他的正常渠道不能解決這個(gè)問(wèn)題，所以他向我求助。我打了幾個(gè)電話然后這個(gè)部件在兩小時(shí)內(nèi)就從全國(guó)各地上路了。銷(xiāo)售進(jìn)行得很順利。我在為人們解決問(wèn)題方面是很有辦法的。”
模板三：
Interviewing for a Manager of Employee Relations position in a large company, Inez emphasized her ability to work in teams and to coach others to success. Her answer: "This department requires knowledge of legal liability and requirements for businesses. Both employees and managers are uncomfortable with employee relations issues. Education of all parties given with a large dose of tact is necessary to keep problems to a minimum. In my last position we were able to forestall a potential lawsuit. One thing I particularly pride myself on was being able to solve issues of employee/supervisor mismatch. Helping them understand their roles, responsibilities, differences in strengths and weaknesses solved many problems. At times it was necessary to reassign the employee to a different manager so they could continue to be of value to the company. I'd like to bring my knowledge to serve this company."
為了一個(gè)大公司員工關(guān)系經(jīng)理職位面試的伊奈茲要突出她團(tuán)隊(duì)合作和引導(dǎo)別人成功的能力。她的回答是：“在這個(gè)部門(mén)工作需要具備法律責(zé)任和商業(yè)需求方面的知識(shí)。員工和經(jīng)理對(duì)員工關(guān)系方面的問(wèn)題都會(huì)感到不安。所以老練的教育各方是很必要的，能把問(wèn)題的影響減小到最低。我在之前的公司曾阻止了一次潛在的訴訟。我對(duì)自己特別驕傲的是我能解決員工和上司的矛盾。幫助他們了解他們?cè)诮鉀Q問(wèn)題時(shí)的作用、職責(zé)和強(qiáng)勢(shì)及弱勢(shì)。有時(shí)給員工換一個(gè)上司也是必須的，能讓他們繼續(xù)為公司貢獻(xiàn)價(jià)值。我很愿意用我的知識(shí)為這家公司服務(wù)。”
模板四：
Tony was applying for the Manager of Information Systems. He emphasized his ability to analyze systems and strategic issues and to create innovative and pragmatic solutions. He answered, "In general, people who are attracted to IT are self-educating problem solvers. But the rate of change and pressure on the staff can be so high that people get burned out. One of the innovations that I used at my last company was giving spot awards to individuals who volunteered to show new techniques to colleagues. Many people in IT concentrate on their own projects and don't pass information along and the spot awards have encouraged a more communicative environment. I'm now looking for a new challenge in a larger sized company and believe I would be a good fit for your needs."
托尼申請(qǐng)一個(gè)信息系統(tǒng)經(jīng)理的職位。他突出了他分析信息策略方面以及在創(chuàng)新務(wù)實(shí)的解決問(wèn)題的能力。他回答說(shuō)，“通常做IT的都是自學(xué)解決問(wèn)題的。但是變化的速度和員工的壓力可能太大會(huì)把人們壓垮。我在之前的公司采取的一個(gè)創(chuàng)新是給那些愿意教同事新技術(shù)的人發(fā)獎(jiǎng)勵(lì)。很多從事IT工作的人都只關(guān)注他們自己的項(xiàng)目不會(huì)分享信息，這個(gè)獎(jiǎng)勵(lì)可以鼓勵(lì)創(chuàng)造一個(gè)交流更多的環(huán)境。我現(xiàn)在希望在一個(gè)更大的公司尋找挑戰(zhàn)，我相信我能很好的適應(yīng)你們的要求。”
In each case, the person answering the question gave a true picture of how he or she solved problems and brought value in their last situation. None portrayed themselves in a phony style. Each of them received a job offer.
在每一個(gè)答案中，回答這個(gè)問(wèn)題的人都給出了他們?nèi)绻鉀Q問(wèn)題為原公司創(chuàng)造價(jià)值的真實(shí)的場(chǎng)景。沒(méi)有人用虛假的風(fēng)格打造自己，他們最后都得到了想要的工作。