職場中打電話的學(xué)問
職場中的禁忌和規(guī)矩很多，就連打電話都有講究哦!來看看下面這些打電話的'職場學(xué)問吧!
1. Don’t put callers on hod for long periods of time. If it is necessary to hunt for information or to take another call, offer to call back.
2. It’s important to take messages accurately. Check spellings of names, and repeat your notes to the caller to make sure the message is correct.
3. It’s bad manners to engage in long phone conversation while you have a visitor in your office. If the call can’t be handled quickly, say you’ll call back later. Then remember to do so!
4. Eliminate distractions. Don’t call from a noisy pay phone of from an area where background machines and conversations will interfere with your concentration and your ability to hear and be heard. Similarly, don’t tap a pencil or make other noises that might be picked up and amplified over the phone wires.
5. Always try to answer within two or three rings, and always greet callers in a courteous and friendly manner, even if you are having a busy day.
6. Be cheerful and obliging when you answer your boss’s phone. If your boss is not available, offer to take message, with a brief explanation such as “She’s not in her office right now. May I help?”
1.別讓通話對方久等。如果需要去尋找資料或者需要接另一個(gè)電話，那就告訴對方回頭再給打過去。
2.準(zhǔn)確記錄留言很重要。核對留言人姓名的拼寫;要跟通話者重說一遍你所記下的內(nèi)容，確保留言準(zhǔn)確無誤。
3.辦公室有來訪者時(shí)，長時(shí)間打電話是不禮貌的行為。如果通話時(shí)間會(huì)很長，你可告訴對方過后再給打過去。不過，事后一定要記住去做!
4.消除干擾。別在吵鬧的公用收費(fèi)電話亭打電話，也別在那此有機(jī)器噪音和有談話聲音的地方打電話，這些會(huì)影響你集中注意力，聽不清也談不清。同樣，不要敲打鉛筆或弄出其他聲響來，這些聲音都可能通過電話線傳導(dǎo)或放大以致影響對方聽電話。
5.通常電話鈴響過兩三遍后要及時(shí)去接，答話口氣要客氣和友好;即使你忙得不可開交也要如此。
6.為你的老板接電話時(shí)，要用高興盡職的口氣。如果你的老板不在，你可以作簡單的解釋，如：“她現(xiàn)在不在辦公室，我可以幫忙嗎?”主動(dòng)提出請對方留言。
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